Shipping Policy
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Who We Are
Rocket Products (“we,” “us,” or “our”) operates the website GetRocketNutrition.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer flat rate shipping options on all orders.
Shipping Range
- Delivery Area: We currently ship within US, CA, AU, GB
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 16:00 (GMT-04:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as USPS, and FedEx for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email:Orders@testingrocketnutrtion.biz
- Phone: 1-(865) 455-3585
- Address: 236 East Main St. #196 Sevierville, TN 37862, USA
Hours: M-F 9am-4pm
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